Privacy

Last Update: March 03, 2025

1. Overview of Privacy:

This Privacy Policy serves as a comprehensive document outlining how we handle your personal information when you interact with our services. It meticulously details the processes involved in gathering, utilizing, and potentially sharing your data. Furthermore, this policy aims to clearly communicate your rights concerning your privacy and explains the legal framework that safeguards your information.

Our primary goal in collecting and using your personal data is to ensure that we can effectively provide you with our services and continually improve them. By choosing to use our services, you are indicating your understanding and agreement with the practices described in this Privacy Policy regarding the collection and use of your information.

1. Information We Collect and Why

We collect information to deliver personalized, secure, and efficient banking services. The types of data we gather include:

• Identity and Contact Information: This covers full name, date of birth, residential and postal addresses, national identification number (or equivalent), passport details, phone numbers, email addresses, and other contact details. We use this to verify identity, communicate with, and comply with legal obligations.
• Financial Details: This comprises bank account numbers, transaction histories, credit scores, loan information, income details, investment portfolios, and other financial data. We process this information to manage your accounts, facilitate transactions, and offer tailored financial products.
• Technical and Usage Data: We collect information about interactions with our digital platforms, including IP addresses, browser types, device identifiers, operating systems, login information, browsing history, and usage patterns. This helps us improve website and app functionality, enhance security, and personalize online experience. We utilize cookies and similar tracking technologies, and have the right to manage cookie preferences.
• Location Information: With explicit consent, we may collect your geolocation data through our mobile apps or ATM locators to provide location-based services and enhance security.
• Biometric Data: In specific scenarios, such as advanced security authentication or in-person transactions, we may collect biometric data like fingerprints, facial recognition, or voiceprints. We will always obtain your explicit consent before collecting and using such data.
• Communication Records: We retain records of interactions with us, including emails, phone calls, chat logs, and customer service inquiries, to improve our service quality and address your concerns.
• Third-Party Information: We may receive information about you from credit bureaus, fraud prevention agencies, and other financial institutions to verify your identity and assess risk.

1. How We Use Your Information

We process your information for the following purposes:

• Service Provision: To manage your accounts, process transactions, provide customer support, and deliver our banking services effectively.
• Security and Fraud Prevention: To verify your identity, prevent fraud, detect suspicious activities, and ensure the security of your accounts and transactions.
• Legal and Regulatory Compliance: To comply with anti-money laundering regulations, tax laws, and other legal obligations.
• Product Development and Improvement: To analyze usage patterns, conduct market research, and develop new products and services tailored to your needs.
• Marketing and Personalization: With your consent, we may use your information to send you promotional offers, personalized recommendations, and targeted advertisements.
• Risk Management: To assess creditworthiness, manage risk, and make informed lending decisions.
• Internal Operations: To conduct internal audits, perform data analysis, and improve our operational efficiency.

1. Sharing Your Information

We may share your information with:

• Affiliated Companies: Our subsidiaries and affiliates for operational and marketing purposes.
• Third-Party Service Providers: Companies that provide services on our behalf, such as payment processors, data analytics firms, and IT support providers. These providers are contractually obligated to protect your data.
• Regulatory Authorities and Law Enforcement: When required by law or to comply with legal processes.
• Credit Bureaus and Financial Institutions: For credit reporting and risk assessment purposes.
• Payment Networks: To facilitate transactions and ensure seamless payment processing.
• Business Partners: With your consent, we may share information with trusted partners for joint marketing initiatives.

1. Data Security Measures

We implement robust security measures to protect your information, including:

• Encryption of sensitive data during transmission and storage.
• Firewalls, intrusion detection systems, and regular security audits.
• Access controls and multi-factor authentication.
• Employee training on data privacy and security best practices.
• Regular vulnerability assessments and penetration testing.

1. Data Retention Policy

We retain your information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. We adhere to specific data retention schedules based on regulatory requirements and business needs.

1. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request access to your personal data.
• Correction: You can request corrections to inaccurate or incomplete data.
• Deletion: You can request the deletion of your data (subject to legal limitations).
• Objection: You can object to the processing of your data for specific purposes.
• Restriction: You can request restrictions on the processing of your data.
• Data Portability: You can request a copy of your data in a portable format.
• Withdrawal of Consent: You can withdraw your consent at any time (where applicable).
• Cookie Management: You can manage your cookie preferences through our website settings.

1. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes through our website or other appropriate channels.

1. Contact Information

For questions or concerns about this policy, please contact us at help@mercatobridge.com.

See also our Cookie Policy and Data Protection & Usage.